Contact PrepPro Australia

We're here to help with product questions, order support, emergency preparedness advice, custom solutions and practical recommendations for your next adventure, emergency kit, vehicle setup or workplace requirements.

🇦🇺 A Proud Australian Family Business

PrepPro Australia is a proudly Australian-owned mum and dad operation. Behind every order is a real family passionate about preparedness, outdoor adventure and helping Australians become more resilient.

We aim to respond to all enquiries within 24-48 hours during business days. While we often check messages after hours, weekends are usually reserved for family time, our children and getting outdoors ourselves. We appreciate your patience and will always do our very best to get back to you as quickly as possible.

📧 How To Reach Us

Email: service@preppro.com.au

We aim to reply within 24-48 hours on business days.

🧭 What We Can Help With

• Emergency kit and survival gear recommendations
• Vehicle, workplace and remote area preparedness solutions
• Water filtration, lighting and outdoor equipment advice
• Order updates, delivery tracking and shipping enquiries
• Warranty and returns support
• Product safety and usage information
• PetPro product enquiries
• Bulk and organisational purchases

🎯 Custom Branding & Bespoke Solutions

Need something tailored to your organisation? PrepPro can provide customised products, branded kits, logo placement, printed inserts and other bespoke solutions.

Custom production is available for qualifying orders that meet minimum order quantity (MOQ) requirements. Whether you're a business, school, training provider, club or community group, we'd be happy to discuss a solution that suits your needs.

🤝 Charity, NGO & Community Pricing

We believe preparedness and safety shouldn't be out of reach for organisations doing important work in the community.

Special pricing tiers may be available for eligible charities, volunteer organisations, community groups, NGOs, emergency services support groups and other not-for-profit entities. Contact us to discuss your requirements and we'll do our best to find a solution that works within your budget.

⏰ Business Hours

Monday - Friday: 9:00am - 5:00pm AEST
We may occasionally respond outside business hours when time permits.

Frequently Asked Questions

Do you ship Australia-wide?
Yes. All orders include tracking and we ship throughout Australia.

How long does shipping take?
Metro locations are typically 2-5 business days. Regional and remote areas may take longer.

Can you help me build a custom emergency or vehicle kit?
Absolutely. Let us know your situation and we'll recommend suitable products and checklist items.

I received a damaged item. What should I do?
Send us your order number and photographs of the issue and we'll work quickly to resolve it.

Do you offer custom branding?
Yes. We can provide logo placement and customised products for qualifying bulk orders that meet MOQ requirements.

Need help right now?
Complete the contact form below and we'll get back to you as soon as possible.