Contact PrepPro Australia
We’re here to help with product questions, order support, recommendations, and anything you need while preparing for your next adventure or building an emergency kit.

How to reach us
Email: service@preppro.com.au
We aim to reply within 24–48 hours on business days.

Postal Address:
PrepPro Australia

Common topics we can help with:
• Choosing the right survival kit, water filter, backpack or lighting
• Order updates, tracking information and delivery questions
• Warranty or returns support
• Bulk orders for clubs, organisations and training groups
• Product safety or usage questions
• PetPro gear questions
• Custom kit recommendations

Business hours
Monday–Friday: 9am–5pm AEST
We respond outside these hours whenever possible.

Frequently Asked Questions

Do you ship Australia‑wide?
Yes. All orders include tracking. Remote areas may take extra time.

How long does shipping take?
Metro areas are usually 2–5 business days. Regional and rural areas may take longer.

Can you help me build an emergency or vehicle kit?
Yes. Send us the scenario you’re preparing for and we’ll provide a recommended checklist.

I received a damaged item. What should I do?
Email us with your order number and photos of the issue. We’ll sort it out quickly.

Are your knives and tools legal to buy?
PrepPro supplies tools intended for lawful outdoor and workshop use. Please check your local laws regarding carry and use.

Need help right now?
Use the contact form below and we’ll get back to you as quickly as we can.