Shipping & Delivery
In-stock orders are packed within 2 business days. Express delivery takes 2–4 business days to metro areas and Standard 5–7. Every order is tracked Australia-wide.
🎄 Christmas 2026: last order dates
Want it under the tree? Order by these dates for delivery before Christmas Day (Friday 25 December). We ship from Perth, and the Christmas rush slows every carrier, so we have built in a few extra days.
| Shipping type | Order by | Good to know |
|---|---|---|
| Supplier Direct items | Friday 27 November | All of Australia. These ship from our supplier network and take longer. |
| Standard to TAS, NT and remote areas | Tuesday 8 December | Carriers need extra time for these areas. |
| Standard, interstate | Friday 11 December | NSW, ACT, VIC, QLD and SA. |
| Standard, within WA | Wednesday 16 December | Perth metro and regional WA (remote WA: 8 December). |
| Express, interstate | Wednesday 16 December | Metro areas. |
| Express, within WA | Friday 18 December | Perth metro. |
| Pre-orders | Not guaranteed | Only in time if the expected dispatch date on the product page is before 8 December. |
Delivery timeframes
| Service | Typical timeframe | Good to know |
|---|---|---|
| Order processing | Within 2 business days | For in-stock items, Monday to Friday. Orders placed after hours, on weekends or public holidays are processed the next business day. |
| Express delivery | 2–4 business days | Metro areas, counted from dispatch. |
| Standard delivery | 5–7 business days | Most Australian addresses, counted from dispatch. |
| Regional & remote | Allow extra time | Carrier networks and access can add a few days. |
| Supplier Direct items | 8–12 business days | Clearly labelled on the product page. Sent from our supplier warehouse network and may arrive separately. |
| Pre-orders | About 1 week to 8+ weeks | Ships once stock arrives. It depends on where the stock is in production and shipping when you order. |
Tracking your order
Every order is tracked. As soon as your parcel leaves us you will get a shipping confirmation email with your tracking link. Tracking can take up to 24 hours to show movement after the carrier first scans your parcel. How to track your order.
Orders with different types of items
If your order includes in-stock items together with Supplier Direct or pre-order items, we usually send what is ready first and the rest as soon as it is available. Each parcel gets its own tracking number, at no extra shipping cost to you.
Knives and blades (18+)
Blade products are only sold to adults. Every blade order goes through a quick photo ID check before it ships, and a signature may be required on delivery. See how ID verification works.
Pre-orders
Pre-order items are clearly marked with a red Pre-order badge. You have a 24-hour cancellation window after placing a pre-order. Read our Pre-Order Terms & Conditions.
Shipping costs
Shipping is calculated at checkout based on your address and the delivery option you choose, so you always see the full cost before you pay.
Damaged or missing parcels
If your parcel arrives damaged or something is missing, please contact us within 7 days of delivery with your order number and photos so we can investigate with the carrier. This does not limit your rights under the Australian Consumer Law. Returns & warranty help.