Customer care
Track My Order
Find your tracking link, check your order status and see what to do if your tracking hasn't updated.
Sign in to see my ordersI need help with an order
Find your tracking link
- Check your shipping confirmation email. When your parcel leaves us, we email you a tracking link. Search your inbox for "PrepPro" and check your spam or promotions folder too.
- Or sign in to your account. Your orders and their tracking details are listed in your account, using the email address you ordered with.
- Give it up to 24 hours. Tracking can take a day to show movement after the carrier first scans your parcel.
Why might I have more than one tracking number?
If your order includes Supplier Direct or pre-order items, they are sent separately from in-stock items and each parcel gets its own tracking number. Supplier Direct items usually arrive within 8–12 business days, and pre-orders ship once stock arrives.
No shipping email after 2 business days for in-stock items? Check your spam folder first, then send us your order number using the form below and we will look into it straight away.
Tracking says delivered but I can't find it
Check around your property, with neighbours and your local post office, then contact us within 7 days with your order number so we can open an investigation with the carrier.