15% off. For life.
You run toward the emergencies the rest of us are preparing for. To say thanks, every verified police officer, defence member, veteran, nurse, paramedic, firefighter and SES volunteer gets 15% off every order, for life.
Built for the people who show up.
Current and former members of these services can apply. It is our way of saying thank you for keeping Australians safe.
State, territory and federal police officers.
Serving ADF members and reservists across Army, Navy and Air Force.
Anyone who has served in the Australian Defence Force.
Registered and enrolled nurses and midwives.
Paramedics and ambulance officers.
Career and volunteer firefighters, including rural and bushfire brigades.
State and Territory Emergency Service volunteers.
Other frontline emergency services. Not sure if you qualify? Apply and ask us.
Three steps. Then save for life.
Fill in the short form below with the email address you shop with.
Email us your proof of service (see what counts below) and a real person checks it. Cover any ID numbers; we only need your name and organisation.
Once you are verified, your 15% is linked to your email and we send you your code to use on every order, forever.
Any one of these will do.
We just need to see your name and your service. Pick whichever is easiest for you.
- Police ID or warrant card
- An email to us from your police work address
- A recent payslip header
- Defence ID card
- An email to us from your defence.gov.au address
- A recent payslip header
- DVA Veteran Card (Gold, White or Orange)
- Certificate of Service or discharge certificate
- Statement of Service
- Easiest: just send your AHPRA registration number. We check it on the public register, no photo needed
- Hospital or health service ID badge
- An email from your health service address
- Easiest: just send your AHPRA registration number, no photo needed
- Ambulance service ID card
- An email from your ambulance service address
- Fire service or brigade ID or membership card
- An email from your fire service address
- Volunteers: a screenshot of your member portal or app, or a note from your brigade captain
- SES member ID card
- An email from your SES address
- A screenshot of your SES member portal or app showing your name and unit
- Any ID card, letter or payslip header that shows your name and organisation
- An email from your work address
- Not sure? Ask us first
Claim your lifetime 15%.
It takes about two minutes. Fill in the form, then email us a photo of your proof of service and a real person checks your application.
- Use the same email you check out with
- Then email us your proof (see what counts)
- One application per person, one time only
Heroes program FAQ
Does it really last for life?
Yes. Once you are verified, your 15% is linked to your email address and works on every order you place with that email. There is no expiry and no need to reapply.
What can I use it on?
All one-time purchases across the store, including sale and clearance items. Gift cards are not discounted.
Can I combine it with other offers?
No. The heroes discount cannot be stacked with other discount codes, such as the newsletter 10% or the kit builder discount. At checkout, use whichever saves you more.
I'm retired or have left the service. Can I apply?
Veterans of the Australian Defence Force are eligible. If you have left another service, apply anyway and tell us about your service, and we will let you know.
What proof do you need?
Anything that shows your name and your service: a service ID or membership card, DVA Veteran Card, Certificate of Service, payslip header, or an email to us from your work address. Nurses and paramedics can just send their AHPRA registration number. The full list is in What counts as proof above. Email it to service@preppro.com.au and cover any card numbers before you send it.
Is my ID kept safe?
We only use your proof to confirm you are eligible. Once you are verified, we delete your proof email and keep a note on your account that you qualify, so you never need to send it again.
How long does verification take?
Every application is checked by a real person, so allow a little time after you send your proof. We will email you as soon as you are verified. Questions? Contact us.